Posted in writing

15 Steps To Make Your Business Writing Reader Centered ~ 2013-1023


  1. Create a response
  2. Speak through your writing
  3. Consider styles and preferences
  4. Using Dear Miss, Mr., Ms., Mrs., Sir or Madam is risky; use the title instead, Administrator Pat Carson
  5. Keep your writing positive and sincere; no matter how dire the message, offer solutions; Your audience cannot pick up the pieces and move on if they are devastated by bad news
  6. Let your personality shine through; be yourself; if you must use business jargon, use it conversationally
  7. Use interesting language; vivid imagery or metaphors can often be more useful than 1000 words
  8. Know when to use ‘that’ and ‘which’
  9. Bottom line the information for the reader; don’t make them search for it
  10. Don’t pad the front; put your subject at the start of the sentence.
  11. Don’t use unnecessary words to make the point; don’t bloat your writing
  12. Don’t use large words when small ones will do
  13. Eliminate redundancy
  14. Use strong action verbs to get results
  15. Remove everything that serves no purpose, no matter how impressive it sounds


Dr. Sheila Embry is a govie, author, pracademician, sister, aunt, cousin, and friend who loves to read, write, think, and laugh. Many of her blog postings are summaries or excerpts of books that she read and wants to share to encourage others. An author with more than 25 years experience within the legislative and executive branches of the U. S. federal government holding 3 accredited degrees: Doctor of Management in Organizational Leadership, Master of Arts in Human Resources Development, and Baccalaureate of Business Administration, she believes in continuing learning both on and off the job. She has been recognized with multiple professional and writing awards for her peer-reviewed, publications. Click the bibliography page above for a listing of all the publications.

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