- TRUE = If you are asked to pass the rolls, pass the butter without being asked.
- TRUE = The person with the highest rank in the business is mentioned first in an introduction despite gender.
- TRUE = In an office setting, select the arm chair, not the sofa.
- TRUE = Every industry has its own wardrobe requirements.
- FALSE = In business, a man should wait for a woman to offer her hand first in introduction.
- FALSE = As you eat, use your silverware from the inside out.
- FALSE = Showing cleavage is appropriate in work settings.
- TRUE = The use of silence is a powerful way to establish presence.
- TRUE = Beautiful teeth project an image of good breeding and good health.
- FALSE = If you are served before others, it is okay to eat so your food won’t get cold.
- TRUE = General rule of table settings is liquids to your right and solids to your left.
- TRUE = Sit as close to the leader as protocol permits.
- TRUE = Standing up while on the phone enhances the quality of your voice.
- FALSE = Intimidation works when all else fails.
- TRUE = It is impossible to be considered sophisticated without a basic knowledge of etiquette.
- TRUE = Creating a calm presence is particularly important when you have made a severe social mistake.
- TRUE = If you associate with negative people, you will be thought of as negative.
- FALSE = It is okay to use someone else’s idea and take credit for it.
- FALSE = If you and your supervisor have a disagreement, it is okay to go over his or her head without telling him/her first.
- TRUE = Business casual attire has more emphasis on business than casual.
- TRUE = Community involvement is part of having a professional presence.
- TRUE = It is easier to influence others in person than by phone, email, or fax.
- TRUE = It is difficult to move forward in any organization without engaging in office politics.
- FALSE = If you have tattoos on your arm, it is okay to show them at work.
- TRUE = A confident statement can be negated by weak body language.
How did you do?
Love and light,
CITE: Floyd Sutton, D. (2004), Workplace Etiquette: A Guide to Surviving and Thriving in Today’s Workplace