EXPLICIT KNOWLEDGE – formal and systematic; easily communicated and shared, hard facts
TACIT KNOWLEDGE – highly personal, hard to formalize and communicate; consists partly of technical skills, mental models, beliefs and perspectives so ingrained that we take them for granted.
METAPHOR – a distinctive method of perception, a way for individuals grounded in different contests and experiences to understand something intuitively through the use of imagination and symbols
ANALOGY – a structured process of reconciling contractions and making distinctions; similarity; an inference that if 2 or more things agree in one area they will probably agree in other areas
Which of these will you use today and how?
Reference: Harvard Business Review on KNOWLEDGE MANAGEMENT
For a list of Sheila’s books, check out http://www.amazon.com/-/e/B003HWM3PI