With unrelenting change and unpredictability, it is hard to feel confident that we know and understand what is happening; it becomes hard to sustain a basic sense of well being” (Bardwick, 2002). As companies continue to require more from its workers and as workers’ hours continue to lengthen, personal stress, burnout, and symptoms of exhaustion and fatigue will increase in organizations. In addition, as exhaustion and fatigue continue in organizations, a robotic – mechanistic style of working may occur.
Maslach (1997) addresses this situation as “When the workplace does not recognize the human side of work, then the risk of burnout grows, carrying a high price with it.” Some of the costs for the workers dealing with burnout and with unpredictability in today’s workplace include lack of ability to cope in their personal and professional life, poor job performance, personal illnesses, anxiety and lack of sleep which can lead to secondary problems such as alcohol abuse and drug abuse (Maslach, 1997).
In an effort to make plans successful, add some compensation and incentives “to get the right behaviors” during such environments. (Quinn, 2001).
Bardwick, J. (2002) Seeking the Calm in the Storm: Managing Chaos in Your Business Life. New York: Prentice Hall
Maslach, C., Leiter, M. (1997), The Truth about Burnout: How Organizations Cause Personal Stress and What to Do About It.San Francisco: Josey-Bass Publishers
Quinn, R. (1996). Deep Change: Discovering the Leader WithinSan Francisco: Josey-Bass Publishers
For a list of Sheila’s books, check out http://www.amazon.com/-/e/B003HWM3PI