Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding. – Herb Kelleher
Knowing what to do isn’t enough to make someone a good leader. Just because something is right doesn’t mean that people will let you do it. Good leaders take that into account and plan accordingly. Leading people is caring about people, treating them with respect, and building positive relationships with them. The things that help you build positive relationships are common ground and care. To expand the relationship, candor and open communication is required. Leaders must embrace candor and caring.
How to have a candid conversation? Do it
- quickly (shovel while the pile is small)
- calmly, never in anger
- thoughtfully (in a way that minimizes embarrassment)
Reference: John C Maxwell (2011) The 5 Levels of Leadership: Proven Steps to Maximize Your Potential. New York: Center Street Publishing