Posted in leadership

4 Steps to Deal with Workplace Conflict

1. Acknowledge that there is a problem.

2. Ask your coworker to set a time to meet with you privately to discuss the problem. (Make sure you allow enough time for you both to cool off.)

3. Focus on the problem, not the person. Look beyond the personality to identify the underlying issue.

4. Decide on a solution that is mutually acceptable. Remember, this isn’t about winning, it is about compromising to get past your differences.

References: The Customer Communicator.




Dr. Sheila Embry is a govie, author, pracademician, sister, aunt, cousin, and friend who loves to read, write, think, and laugh. Many of her blog postings are summaries or excerpts of books that she read and wants to share to encourage others. An author with more than 25 years experience within the legislative and executive branches of the U. S. federal government holding 3 accredited degrees: Doctor of Management in Organizational Leadership, Master of Arts in Human Resources Development, and Baccalaureate of Business Administration, she believes in continuing learning both on and off the job. She has been recognized with multiple professional and writing awards for her peer-reviewed, publications. Click the bibliography page above for a listing of all the publications.

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