Posted in writing

Negative Connotations Equal Negative Experiences

When you label people, even in your head, you are setting up your experience with them even before you start. When I say these labels what do you think:

1. A real jerk

2. A valley girl

3. A little ol Bingo lady

4. A grumpy ol man

5. A gym jock

Even though you haven’t met the people above, you already have an attitude about them, correct? The same is true when dealing with your coworkers and customers.  Do you label them even in your head? The clueless wonder, the retired in place, the drama king/queen, etc? When you call customers names or use phrases with negative connotations or sarcasms to refer to customers or co workers, you are contributing to an attitude that this person is bad. This affects how you work with them and communicate with them. So, before you blame that cranky customer or uncooperative coworker, ask yourself if you are adding to the problem.

 

Reference: The Customer Communicator

 

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Author:

Dr. Sheila Embry is a govie, author, pracademician, sister, aunt, cousin, and friend who loves to read, write, think, and laugh. Many of her blog postings are summaries or excerpts of books that she read and wants to share to encourage others. An author with more than 25 years experience within the legislative and executive branches of the U. S. federal government holding 3 accredited degrees: Doctor of Management in Organizational Leadership, Master of Arts in Human Resources Development, and Baccalaureate of Business Administration, she believes in continuing learning both on and off the job. She has been recognized with multiple professional and writing awards for her peer-reviewed, publications. Click the bibliography page above for a listing of all the publications.

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