Posted in leadership

RT VIII – Effective Business Practices for Motivation and Communication ~ Chapter 8


Implementation of New TQM Programs, Communications, and Adapting to Change by Drs. Leo Fleming-Farrell, Elmer Hall, Judy Fisher-Blando

Clear communication is critical and motivating participants is essential. By their very nature of existence, improvement programs are central to the evolution, change, and growth of organizations. The program for quality can be a formal program such as Total Quality Management (TQM) or a hybrid of programs. TQMs work well in factory settings where incremental Plan-Do-Check-Act changes can effectively be monitored.

Quality teams are typically self-directed groups, dealing with very real problems in the very real world. TQM teams deal every day with change and change management via incremental improvements. New models of TQM include Six Sigma and Lean Six Sigma. They provide various types of sustainability to companies regarding quality and market share enhancement, zero defect level, financial returns, and optimal production level.

Check out the rest of this chapter at

Or, check out the complete book at ebook/dp/B00PTHL56C/ref=sr_1_2?ie=UTF8&qid=1423618069&sr=8-2&keywords=refractive+thinker+viii




Dr. Sheila Embry is a govie, author, pracademician, sister, aunt, cousin, and friend who loves to read, write, think, and laugh. Many of her blog postings are summaries or excerpts of books that she read and wants to share to encourage others. An author with more than 25 years experience within the legislative and executive branches of the U. S. federal government holding 3 accredited degrees: Doctor of Management in Organizational Leadership, Master of Arts in Human Resources Development, and Baccalaureate of Business Administration, she believes in continuing learning both on and off the job. She has been recognized with multiple professional and writing awards for her peer-reviewed, publications. Click the bibliography page above for a listing of all the publications.

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