Implementation of New TQM Programs, Communications, and Adapting to Change by Drs. Leo Fleming-Farrell, Elmer Hall, Judy Fisher-Blando
Clear communication is critical and motivating participants is essential. By their very nature of existence, improvement programs are central to the evolution, change, and growth of organizations. The program for quality can be a formal program such as Total Quality Management (TQM) or a hybrid of programs. TQMs work well in factory settings where incremental Plan-Do-Check-Act changes can effectively be monitored.
Quality teams are typically self-directed groups, dealing with very real problems in the very real world. TQM teams deal every day with change and change management via incremental improvements. New models of TQM include Six Sigma and Lean Six Sigma. They provide various types of sustainability to companies regarding quality and market share enhancement, zero defect level, financial returns, and optimal production level.
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