Posted in leadership

Closing the 40-Day Communication Journey


For the last 40 days we’ve discussed various types of motivation and communication. To finish this out, here are some reminders from The Agile Manager’s Guide to Influencing People by John R. Hook.

To avoid bad interpersonal habits:

  1. Appreciate the other person as a multi-role person, not just the role you’re negotiating
  2. Don’t talk down to others, no matter what
  3. Make sure that both people have the same facts and share the same reality about the situation

When holding the meeting:

  1. Set an upbeat tone
  2. Restate key positions
  3. Follow your game plan on styles and arguments
  4. Quit temporarily if you reach an impasse
  5. Seek agreement on next steps
  6. Regroup and recycle through the steps again if needed

To summarize,

  1. Clarify your purpose
  2. Identify the right person to approach
  3. Assess the negotiation situation
    1. Nature of disagreement
    2. Level of conflict
    3. Priority of the issue(s)
    4. Characteristics of your opponent
    5. Relative Power Position
    6. Importance of Relationship
    7. Objectives
    8. Opportunity for creative solutions, winning, losing
  4. Use influence
    1. Lobby
    2. Negotiate
    3. Network
    4. Logic
    5. Common Vision
    6. Mutual Participation
  5. Apply power if influence fails
    1. Position power
    2. Personal power
  6. Manage conflict throughout the process
    1. Ensure you are treating the right problem
    2. Select conflict management style
      1. Competition
      2. Avoidance
      3. Compromise
      4. Accommodation
      5. Collaboration
  1. Achieve an acceptable solution or reassess your effort


Dr. Sheila Embry is a govie, author, pracademician, sister, aunt, cousin, and friend who loves to read, write, think, and laugh. Many of her blog postings are summaries or excerpts of books that she read and wants to share to encourage others. An author with more than 25 years experience within the legislative and executive branches of the U. S. federal government holding 3 accredited degrees: Doctor of Management in Organizational Leadership, Master of Arts in Human Resources Development, and Baccalaureate of Business Administration, she believes in continuing learning both on and off the job. She has been recognized with multiple professional and writing awards for her peer-reviewed, publications. Click the bibliography page above for a listing of all the publications.

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