Reflective listening helps people solve problems themselves. When people have a chance to say what’s on their minds and hear what they’ve said, they are sometimes able to solve their own issues. Some people discover what they think by speaking. Sometimes a person’s feelings conflict what they think. In this case, the person will have to resolve the conflict before working together with you. They need time to ‘see the whole tree before going out on a limb.’
- Stimulate new ideas.
- Invite each person to state one option in turn.
- Avoid debate or comments.
- Expand your perfectives playfully.
- Continue brain storming until all options have been offered.
- List all available options.
Scout for fresh ideas. Encourage everyone to identify multiple options to find the most fruitful results. In summary,
- Use your shared hopes as a lens to focus all your activities.
- Structure working group and information gathering according to them.
- Learn relevant information from others.
- Be focused, not exhaustive.
- Express negative and positive sides of each option.
- Invite suggestions for more alternatives.
- Don’t debate. Be open to the freedom of productive results via respectful, insightful and efficient change of ideas.
- Confirm in writing the final options for consideration.
Remember, each person is a powerful instrument for discerning desirable courses of action. When participants tune their instruments to the hopes they share, they produce valuable wisdom.
Reference: HOW GREAT DECISIONS GET MADE: 10 EASY STEPS FOR REACHING AGREEMENT ON EVEN THE TOUGHEST ISSUES By Don Maruska