Ho’okipa is the Hawaiian word for excellence in hospitality. It means to welcome guests, customers, and strangers with the spirit of aloha, transcending the norm of serving others. It is the hospitality of complete giving. It defines the true art of unselfishly extending to others the best that we have to give. In sharing ho’okipa, we gain our own joy and we invest in our own wellbeing. When we serve others unselfishly in a way that is genuine, gracious, and satisfying, we will thrive for experiencing the joy of giving.
Ho’okipa is using the arms of aloha to embrace your guests, customers, and strangers. It is extending your graciousness to them. It is the art of true service. You can’t fake genuine sincerity for giving that you don’t have. You can’t teach it. You either have it or you don’t. Luckily, many people have it. Hire those who have it and encourage them.
CITE: MANAGING WITH ALOHA: Bringing Hawaii’s Universal Values to the Art of Business by Rosa Say