As a public servant, you will receive criticism and abuse. This quote from a boss to a subordinate agrees with what I have also learned over the years:
“When I agree with you, you are operating within powers we have delegated to you; when I disagree with you, you are exceeding your authority.”
Set your bosses up as your teacher; learn from them, their statements, their actions, and their behavior.
“Leaders have a sensitivity for discovering what other people want and desire and then they find ways to fulfill those needs. This is one way a leader creates followers.”
Following this thinking, “if you can delve the needs and wants of those above you, you may be able to motivate them to help you accomplishing what you want.”
Know that your subordinates are viewing you. Before you make a statement, think how you would say it and what you will say. Watch your actions in crises because they will be.
Cite: Ashworth, Kenneth (2001) CAUGHT BETWEEN THE DOG AND THE FIREPLUG: or How to Survive Public Service, Washington, DC, Georgetown University Press