“Acceptable behavior is set from the top down. Cue-conscious subordinates learn quickly what is tolerated, what is permitted, and what is encouraged.”
Everyone has difficult people in their lives. Difficult people usually have mental tapes based on their life experiences. One tape is to see people as tools that can be manipulated. Another tape is a continual running loop of lack of self-consciousness that causes people to develop an “us against them” mentality. A final common tape is accruing power-control and power to create good leaders. To respond successfully to these issues:
Do not let other people do unto you what you would not do unto them.
Do not let other people do unto your employees what you would not have them unto you.
Be firm with nonperformance.
Inappropriate, incongruous, and inept actions and judgments can be just as intolerable and unacceptable in terms of job performance as failure to perform or complete assigned tasks.
Cite: Ashworth, Kenneth (2001) CAUGHT BETWEEN THE DOG AND THE FIREPLUG: or How to Survive Public Service, Washington, DC, Georgetown University Press