- Maintain a constant connection to the purpose, vision, and values. The functions of operational leadership are at their most effective – in fact, they only have meaning – when they are connected to the purpose, vision, and values. There’s another reason this connection is important, the stronger you connect to the organizational purpose, vision, and values as an operational leader, the easier you will find the transition from the operational to organizational leadership.
- Maintain a clear commitment to the critical success factors (CSF). The CSFs are the measurement of operational performance. Whatever operational leaders pursue and achieve must be measured against the critical success factors. Operational leaders are the guardians and champions of the CSFs every bit as much as the organizational leaders are.
- Develop a solid understanding of systems and process thinking. Process isn’t everything. Systems and processes are a critical component in the overall development chain. They help guide and shape the way people are developed, and the way people are developed in turn reinforces the effectiveness of the systems and processes. The need for systems and processes to be clearly tied to the way people are developed is important because you need people to run processes.
CITE: GREAT LEADERSHIP: What it is and what it takes in a complex world by Antony Bell